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It’s time to increase your online sales

With some fundamental strategies and marketing tactics, you can capture the benefits of this trend to increase your online sales and generate loyalty to your company. Understanding your target audience is important – when you have a physical store, you can talk to your customers on the spot and find out what appeals to them. […]

The 5 most important elements of an Ecommerce customer success strategy

The customer experience plan of any ecommerce organization is the cornerstone of achieving business goals. Not only does it increase ROI, but it also drives the overall performance of your company. Understanding what eCommerce customer success is and what it can achieve for your organization is critical. Customer satisfaction drives brand image and brand loyalty. […]

Companies that evolved to conversational commerce

More and more companies decide to implement conversational commerce solutions. The advent of the Internet and social networks has provided innumerable advantages to small and medium-sized businesses. What used to be expensive, like marketing, is now only a few clicks away and costs less. Regardless of the sector or size of the business, chat tools […]

LiveChat: 10 Surprising Facts

Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better know what their needs are and how to attend them. In this article we go over 10 surprising facts about chat solutions.   97% of global consumers say that customer service is important in choosing […]

ChatBot and humans, working together

Surely, you have heard about Artificial Intelligence and that in the not so distant future it would replace many of the tasks that humans do. But don’t worry, it’s not science fiction and it’s simpler than you might think. From ChatCenter we want to clarify this distrustful view of technology and tell you that chatbot […]

WhatsApp as a sales and customer service channel

Created as a messaging platform, WhatsApp incorporated new functionalities, becoming today one of the main communication channels between brands and consumers, and a strong sales and customer service tool. In this article we will see the advantages and challenges of opening with a WhatsApp channel for your company.   Whatsapp, Business and API, what are […]

Digital Assisted Selling

venta online

Digital Assisted Selling consists of the advice and resolution of doubts by the sellers, to the possible client, in order to close a sale. In the digital world, this can be replicated thanks to direct communication channels (online chat, WhatsApp, social networks) and e-commerce platforms with functionalities that allow the customer to carry out the […]

Digital customer service

 Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a customer service that exceeds your clients expectations.    Currently, consumers use an average of 2.7 channels per query to communicate with companies, according to the study “The mandate of intelligent customer service” by Forrester Consulting. 9 […]

Benefits and challenges of implementing a live chat

The option of interacting directly through a live chat has become an expectation for the modern customer: more than half of all customers prefer to chat with someone in real time via chat rather than making a call or write an email. Implementing a live chat on your website will bring you benefits that you […]