Step 1: On the left margin of your screen you have the possibility to filter the results:
> If you have more than 1 business or web page with the ChatCenter service, here you can select them and see the statistics of each one.
> Type: You can filter the results and see those of the BOT, the chatters or both.
> Year
> Month/Day: Organized by quarters, month and day, you can make a selection in the range of dates you require
Step 2: On the right, you will find the statistics regarding the filters that you have entered.
> Percentage of chats served by the BOT
> Percentage of chats attended by human agents.
> Number of Chats transferred by the BOT to the human agent.
> Average time of the duration of the chats.
> First attention
> Quantity of Sales (if you had an associated Sales Tracker).
> Percentage of satisfaction.
Step 3: These charts also work as a dynamic filter. That is, you can click on a channel, day, time, etc. and the rest of the graphs will show the information corresponding to what you have selected.
