Step 1: The knowledge base is organized from topics that must be created by clicking on the “+Add” button. This will open a box where you can enter the name of the new theme.
Step 2: A window will open where you must fill in the requested information and then you must click on “Save”. You can add all the topics you consider necessary.
Step 3: On the screen you have the “New Question” button, which allows you to add a new question to the knowledge base.
*Once the option is selected, all the data needed when adding a question is displayed on the right side of the ChatCenter console.
Step 4: All the questions that you add to your knowledge base will be displayed on the left side of your console.
*To edit any, you must select it and the fields entered when creating it will open next to it.