Plans
HYBRID ATTENTION
Serve with Bot + Humans
HUMAN ATTENTION
Provides 100% human attention
ENTERPRISE
High-volume, specialized custom care
INCLUDES
- Our tecnology, your humans
- Knowledge base
- Real-time supervising
- Add your own chat agents
- Connect website or Facebook
- Control Panel & Analytics
INCLUDES
- 100% Human service
- 24/7 all year
- Real-time supervising
- Knowledge base
- Website, Whatsapp and Social Networks
- Control Panel & Analytics
INCLUDES ALL FEATURES PLUS
- Exclusive chatters
- Supervisor
- Custom trainings
- Integrations
- +100 Languages
- Pre and Post sales services
OUR PLANS INCLUDE:
Access to Unlimited
Specialized and Trained Chatters to support your business 24×7
All Channels:
Web, App, Whatsapp, FB Messenger, Email, Twitter and MercadoLibre
All Platform Core Functionalities:
Archive, Knowledge Base, Tickets, Analytics and Configuration
Security and Data Confidentiality:
256-bit SSL secure connections, Trusted Domains, Credit Card Masking and Banned Visitors List
Starter
Get Started with you Chatcenter
Starter includes:
- 1 Company / Site
- 1 Language
(Spanish, Portuguese or English) - Basic Chat Widget
Customization - Bot Design and Ongoing
Training (Optional) - Platform Chat
Support
Pro
Most features for growing businesses
Pro includes all Starter features and:
- Unlimited Companies/Sites
- 3 Languages (Spanish, Portuguese & English)
- Full Chat Widget Customization
- Bot Design and Ongoing Training
- Knowledge Base Management
- Custom Tags
- eCommerce Pack
- Data Export
- Standard Support
Enterprise
The power of our full platform
Custom Pricing
with Millions of
Conversations
Enterprise includes all Pro features and:
- Custom Platform Integrations (ERPs, CRMs, etc.)
- All Desired Languages
- Dedicated Supervisor and
Chatters Team - Engineering Supportw
- Customer Success Manager
- API Access (soon)
- Priority Support
ALL OUR PLANS INCLUDE:
Access to Unlimited
Specialized and Trained Chatters to support your business 24×7
All Channels:
Web, App, Whatsapp, FB Messenger, Instagram and MercadoLibre
All Platform Core Functionalities:
Archive, Knowledge Base, Opportunities, Analytics and Configuration
Security and Data Confidentiality:
256-bit SSL secure connections, Trusted Domains, Credit Card Masking and Banner Visitors List
Frequently asked questions
The conversation is everything between the initial and final greeting, regardless of its duration or number of interactions. A conversation is considered over when the customer logs out or is inactive for 10 minutes.
The main difference between our plans is the level of integration of your business with the platform and our chatters. The STARTER plan allows you to access the ChatCenter platform and connect up to two users at no cost. The PRO plan contemplates 100% human attention with a team of chatters available 24 hours a day. Finally, the ENTERPRISE plan includes all the features of the previous plans, plus a Supervisor, an exclusive Chatters Team and personalized integrations, for example, with some internal company system like a CRM. Also, the Enterprise model has the possibility of hiring agents by the hour for different operational tasks.
3 days before all the conversations are consumed you will receive an email letting you know that your plan is about to be consumed, so you can purchase new conversations. Then, the same day that all the conversations have been consumed, you will receive a new notice and will have 24 hours to recharge your account. If those 24 hours pass and you do not recharge the conversations, the service will be deactivated.
You can add unlimited sites to your account at no additional cost. You can also integrate them into all available communication channels at no additional cost.
Yes, all taxes are included.
We accept credit cards and bank wire transfers.
Our company is incorporated in Delaware, USA, and we issue our billing from our administrative headquarters located in Delaware.