Plans

Plans

STARTER

Hybrid Chatbot + Human Attention

PRO

100% Human Attention

ENTERPRISE

Large-scale operations

INCLUDES

  • ChatCenter platform
  • Chatbot and humans 24/7
  • All Channels
    (WebChat, Whatsapp, Facebook, APP´s and more)
  • Chatbot, design and recurring training
  • Knowledge base responses
  • Platform self-management with chat support
  • Ticketing system
  • Real-time supervision
  • Connect your agents

INCLUDES

  • ChatCenter platform
  • 100% human attention
  • All Channels unlimited
    (Webchat, Whatsapp, Facebook, APP´s and more)
  • Multiple languages
  • Knowledge base responses
  • Platform self-management with chat support
  • Ticket system and integration with CRM
  • Real-time supervision
  • Connect your agents

INCLUDES ALL FEATURES PLUS

  • Exclusive dedicated chatters trained on your business
  • Hiring by hour/agent, choose your opening hours
  • Custom platform integrations (ERP, CRM, CSM and more)
  • All the languages
  • Customer Success Manager
  • Connect our chatters to your platforms
  • Real-time supervision
  • Connect your agents

ALL OUR PLANS INCLUDE:

Access to Unlimited

Specialized and Trained Chatters to support your business 24×7

All Channels:

Web, App, Whatsapp, FB Messenger, Email, Twitter and MercadoLibre

All Platform Core Functionalities:

Archive, Knowledge Base, Tickets, Analytics and Configuration

Security and Data Confidentiality:

256-bit SSL secure connections, Trusted Domains, Credit Card Masking and Banned Visitors List

Starter

Get Started with you Chatcenter

Starter includes:

  • 1 Company / Site
  • 1 Language
    (Spanish, Portuguese or English)
  • Basic Chat Widget
    Customization
  • Bot Design and Ongoing
    Training (Optional)
  • Platform Chat
    Support

Pro

Most features for growing businesses

Pro includes all Starter features and:

  • Unlimited Companies/Sites
  • 3 Languages (Spanish, Portuguese & English)
  • Full Chat Widget Customization
  • Bot Design and Ongoing Training
  • Knowledge Base Management
  • Custom Tags
  • eCommerce Pack
  • Data Export
  • Standard Support

Enterprise

The power of our full platform

Custom Pricing

with Millions of
Conversations

Enterprise includes all Pro features and:

  • Custom Platform Integrations (ERPs, CRMs, etc.)
  • All Desired Languages
  • Dedicated Supervisor and
    Chatters Team
  • Engineering Supportw
  • Customer Success Manager
  • API Access (soon)
  • Priority Support

ALL OUR PLANS INCLUDE:

Access to Unlimited

Specialized and Trained Chatters to support your business 24×7

All Channels:

Web, App, Whatsapp, FB Messenger, Instagram and MercadoLibre

All Platform Core Functionalities:

Archive, Knowledge Base, Opportunities, Analytics and Configuration

Security and Data Confidentiality:

256-bit SSL secure connections, Trusted Domains, Credit Card Masking and Banner Visitors List

Frequently asked questions

The conversation is everything between the initial and final greeting, regardless of its duration or number of interactions. A conversation is considered over when the customer logs out or is inactive for 10 minutes.

The main difference between our plans is the level of integration of the Chatters team with your company. The STARTER plan gives you access to a team of Chatters and a Chatbot to serve your customers 24/7. The PRO plan contemplates 100% human services. Finally, the Enterprise plan includes all the features of the previous plans, plus a dedicated Supervisor and Chatters Team and custom integrations, for example, with some internal company system. Also, the Enterprise model has the possibility of hiring agents by the hour for different operational tasks.

3 days before all the conversations are consumed you will receive an email letting you know that your plan is about to be consumed, so you can purchase new conversations. Then, the same day that all the conversations have been consumed, you will receive a new notice and will have 24 hours to recharge your account. If those 24 hours pass and you do not recharge the conversations, the service will be deactivated.

You can add unlimited sites to your account at no additional cost. You can also integrate them into all available communication channels at no additional cost.

Yes, all taxes are included.

We accept credit cards and bank wire transfers.

Our company is incorporated in Delaware, USA, and we issue our billing from our administrative headquarters located in Delaware.

%d bloggers like this: