Digital customer service
Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a customer service that exceeds your clients expectations. Currently, consumers use an average of 2.7 channels per query to communicate with companies, according to the study “The mandate of intelligent customer service” by Forrester Consulting. 9 […]
Customer service EVOLUTION from 1960 to 2020
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the way we communicate. Currently, we are at a point where this service has taken advantage of all the opportunities that the digital era offers to include Artificial Intelligence to streamline processes. One of the great […]
SELF-LEADERSHIP in Home Office.
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While it is working well, and will stay after the confinement is over, adaptation is crucial and SELF-LEADERSHIP became the main challenge for those who want to go further in their careers. Self-leadership is the practice […]