Customer service EVOLUTION from 1960 to 2020

From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the way we communicate. Currently, we are at a point where this service has taken advantage of all the opportunities that the digital era offers to include Artificial Intelligence to streamline processes. One of the great […]


The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While it is working well, and will stay after the confinement is over, adaptation is crucial and SELF-LEADERSHIP became the main challenge for those who want to go further in their careers. Self-leadership is the practice […]