Customer service EVOLUTION from 1960 to 2020
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the way we communicate. Currently, we are at a point where this service has taken advantage of all the opportunities that the digital era offers to include Artificial Intelligence to streamline processes. One of the great […]
SELF-LEADERSHIP in Home Office.
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While it is working well, and will stay after the confinement is over, adaptation is crucial and SELF-LEADERSHIP became the main challenge for those who want to go further in their careers. Self-leadership is the practice […]
Digital customers expect a lot from your company
One of the things that has changed the most with the digital transformation has been the behavior of customers when they buy. The digital customer is more informed, is more adept at finding what they want and wants to have personalized experiences that are completely adapted to their needs. So, to satisfy this kind of […]