AI resolves 78% of interactions: inquiries, follow-ups, confirmations, and standard transactions, without human intervention.
When complexity requires it, the agent transfers with the full conversation history. The human never starts from scratch.
Human agents operate with AI support: suggested responses, intent detection, escalation alerts, and automatic logging.
AI First
Lead Qualification
AI qualifies and filters. The SDR receives only opportunities ready to close.
Human for Close
Complex B2B Sales
AI manages nurturing. The executive takes over for the final negotiation.
AI First
Customer Service
AI resolves 80% of cases. Escalation to a specialist for sensitive cases.
Human for Exceptions
Collections with Negotiation
AI manages the standard portfolio. Human intervenes in out-of-policy agreements.
We identify which stages of your process can be automated with AI and which require human judgment.
We define transfer rules between AI and human: escalation criteria, context transferred, and SLA by case type.
Human agents learn to operate the AI-assisted model: how to read transferred context and how to use support tools.
Using real operational data, we continuously optimize the automation percentage to maximize efficiency and quality.
