If you are interested in the world of Chat, eCommerce, ChatBots and Social Commerce, here you can find articles developed by industry experts.
One of the key aspects in an eCommerce strategy is to know how to choose the “Digital Avenues” where we…
With some fundamental strategies and marketing tactics, you can capture the benefits of this trend to increase your online sales…
The customer experience plan of any ecommerce organization is the cornerstone of achieving business goals. Not only does it increase…
More and more companies decide to implement conversational commerce solutions. The advent of the Internet and social networks has provided…
Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better…
Surely, you have heard about Artificial Intelligence and that in the not so distant future it would replace many of…
Digital Assisted Selling consists of the advice and resolution of doubts by the sellers, to the possible client, in order…
Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a customer…
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half…
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the…
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While…
One of the things that has changed the most with the digital transformation has been the behavior of customers when…
“It’s great to work with computers. They don’t argue, they remember everything and they don’t drink your beer”, said Paul…
What role do algorithms play in your daily life? Certainly, they have more importance than you think. When you do…
When the smartphone still did not exist, the human being didn’t even dream of stepping on the Moon and the…
Start ups and businesses may result highly benefited from a chatbot. From OhWhatAChat, we want to tell you why and…
linics and hospitals began to use chatbots in order to maintain a fluid communication with their patients. In Spain, the…
Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their…
Customers’ expectations increase every day; they expect an updated customer service including quick and reliable payment transactions, a fast request…
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they…
Every day financial services institutions need to be closer to their customers, to offer customized products, to build confidence and…
Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots.…
If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It…
“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly…
The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more…
As always happens with new and unknown things, there is so much speculation about the applications and results new technologies…
Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC…
According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between…
For your Chatbot to get 100% of efficiency, it is key you plan its functionality. As up to now, the…
Robots are invading our lives to make them easier. The news is that they have now arrived to the world…
How many times were you unable to service your customer on time? Did you think about the many times you…
During the Summer Season, the demand and activity turn down. Therefore, it is the ideal Season to install a Chatbot,…
OhWhatAChat is the first chatbot that can work with your employees to offer the best customer service. In three easy…
You have surely heard about Artificial Intelligence and that it will replace many of human beings tasks in the future.…
A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product…
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