Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better know what their needs are and how to attend them. In this article we go over 10 surprising facts about chat solutions.
Digital customers want to be served in a personalized way and at any time of the day. Offering tools and quick solutions through good customer service went from being a differential, to a necessity for companies.
The accelerated transformation that began in 2020 led to the increase in solutions for the digital environment, and live chat expanded rapidly mainly in e-commerce.
A live chat allows you to maintain a close relationship with your customers. Accompanying them throughout the purchase process is the best way to increase the conversion rate and the average purchase ticket.
Users expect quick purchase processes, and when they have a question or problem, they require immediate responses to finalize the purchase and not abandon the purchase.
Opening a Chat on your website means being open to receiving many messages at the same time. Companies like ChatCenter offer teams of chat agents to answer all your customers’ questions immediately.
Opening the chat window and not finding an agent online right now can be a huge frustration for your clients. Responding immediately will allow you not to miss any sales opportunity
And this trend will only increase as more companies implement chat solutions in their ecommerce stores.
Live chat on your page allows your customers to access your company directly and through an official channel.
And in turn, chat is the channel with the highest satisfaction rate among customers. This is mainly due to the immediacy and the possibility of interacting with your brand without leaving the page and abandoning the purchase process.