Companies that evolved to conversational commerce
More and more companies decide to implement conversational commerce solutions. The advent of the Internet and social networks has provided innumerable advantages to small and medium-sized businesses. What used to be expensive, like marketing, is now only a few clicks away and costs less. Regardless of the sector or size of the business, chat tools […]
LiveChat: 10 Surprising Facts
Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better know what their needs are and how to attend them. In this article we go over 10 surprising facts about chat solutions. 97% of global consumers say that customer service is important in choosing […]
ChatBot and humans, working together
Surely, you have heard about Artificial Intelligence and that in the not so distant future it would replace many of the tasks that humans do. But don’t worry, it’s not science fiction and it’s simpler than you might think. From ChatCenter we want to clarify this distrustful view of technology and tell you that chatbot […]
Digital Assisted Selling
Digital Assisted Selling consists of the advice and resolution of doubts by the sellers, to the possible client, in order to close a sale. In the digital world, this can be replicated thanks to direct communication channels (online chat, WhatsApp, social networks) and e-commerce platforms with functionalities that allow the customer to carry out the […]
Digital customer service
Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a customer service that exceeds your clients expectations. Currently, consumers use an average of 2.7 channels per query to communicate with companies, according to the study “The mandate of intelligent customer service” by Forrester Consulting. 9 […]
Benefits and challenges of implementing a live chat
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half of all customers prefer to chat with someone in real time via chat rather than making a call or write an email. Implementing a live chat on your website will bring you benefits that you […]
Customer service EVOLUTION from 1960 to 2020
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the way we communicate. Currently, we are at a point where this service has taken advantage of all the opportunities that the digital era offers to include Artificial Intelligence to streamline processes. One of the great […]
SELF-LEADERSHIP in Home Office.
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While it is working well, and will stay after the confinement is over, adaptation is crucial and SELF-LEADERSHIP became the main challenge for those who want to go further in their careers. Self-leadership is the practice […]
Digital customers expect a lot from your company
One of the things that has changed the most with the digital transformation has been the behavior of customers when they buy. The digital customer is more informed, is more adept at finding what they want and wants to have personalized experiences that are completely adapted to their needs. So, to satisfy this kind of […]
