Conversational e-commerce is the future and chatbots are the key

July 15, 2019

According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is Conversational E-commerce about?

Chatbots are the future of conversational marketing. What it is all about? It is about keeping a closer relationship with future clients via conversations with a virtual assistant.

This is conversational e-commerce: It means using your chat robot to provide customization, convenience and data support to achieve a more effective decision making, customer experience and online purchase process.

Oh What A Chat is the chat robot that is here for you to lead this change in your company. It provides consumers with a more natural and intuitive way to interact with digital technology. With the growing proliferation of connected devices, conversational e-commerce will impact deeply in the way we search, buy and interact with companies and their customer service.

Through OhWhatAChat, clients will be able to have their questions answered unrestrictedly and instantly without the need, for instance, to complete an online form and wait for someone to contact them.

Even in the case of more complex replies or to complete information about a selling process, a company representative will receive an instant message when the client or potential client wants to talk.

By referring them to your sales force, you can offer users a better and more useful experience addressing customer service queries as soon as possible and allowing users to choose their preferred communication channel.

Moreover, OhWhatAChat gives you the chance to show your brand personality. By setting up your chatbot, you will be able to customize your brand identity and to reply according to your communication style, with the tone in the answers to frequently asked questions your consumers and prospects are used to so you can give them the feeling of a real and unique conversation.

To install Oh What A Chat in your company is incredible easy! Just set up your account here and start to benefit from conversational e-commerce and more sales.

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