Average Handle Time (AHT) is one of the most closely watched metrics in any contact center. It is also one...
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half...
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the...
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While...
One of the things that has changed the most with the digital transformation has been the behavior of customers when...
“It’s great to work with computers. They don’t argue, they remember everything and they don’t drink your beer”, said Paul...
What role do algorithms play in your daily life? Certainly, they have more importance than you think. When you do...
When the smartphone still did not exist, the human being didn’t even dream of stepping on the Moon and the...
Start ups and businesses may result highly benefited from a chatbot. From OhWhatAChat, we want to tell you why and...
linics and hospitals began to use chatbots in order to maintain a fluid communication with their patients. In Spain, the...
Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their...
