Average Handle Time (AHT) is one of the most closely watched metrics in any contact center. It is also one...
Customers’ expectations increase every day; they expect an updated customer service including quick and reliable payment transactions, a fast request...
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they...
Every day financial services institutions need to be closer to their customers, to offer customized products, to build confidence and...
Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots....
If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It...
“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly...
The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more...
As always happens with new and unknown things, there is so much speculation about the applications and results new technologies...
Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC...
According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between...
