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When demand multiplies overnight, most customer service operations collapse for a specific reason: the channel was designed for normal traffic,...
The customer experience plan of any ecommerce organization is the cornerstone of achieving business goals. Not only does it increase...
More and more companies decide to implement conversational commerce solutions. The advent of the Internet and social networks has provided...
Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better...
Surely, you have heard about Artificial Intelligence and that in the not so distant future it would replace many of...
Digital Assisted Selling consists of the advice and resolution of doubts by the sellers, to the possible client, in order...
Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a...
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half...
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the...
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While...
One of the things that has changed the most with the digital transformation has been the behavior of customers when...
