According to a December 2025 RGP survey of 200 US CFOs, 66% expect significant AI ROI within two years. Only...
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half...
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the...
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While...
One of the things that has changed the most with the digital transformation has been the behavior of customers when...
“It’s great to work with computers. They don’t argue, they remember everything and they don’t drink your beer”, said Paul...
What role do algorithms play in your daily life? Certainly, they have more importance than you think. When you do...
When the smartphone still did not exist, the human being didn’t even dream of stepping on the Moon and the...
Start ups and businesses may result highly benefited from a chatbot. From OhWhatAChat, we want to tell you why and...
linics and hospitals began to use chatbots in order to maintain a fluid communication with their patients. In Spain, the...
Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their...
Customers’ expectations increase every day; they expect an updated customer service including quick and reliable payment transactions, a fast request...
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they...
Every day financial services institutions need to be closer to their customers, to offer customized products, to build confidence and...
Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots....
If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It...
“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly...
The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more...
As always happens with new and unknown things, there is so much speculation about the applications and results new technologies...
Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC...
According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between...
WhatsApp is now an essential tool for connecting with customers in a more personalized and effective way. After analyzing the...
If you want your mass WhatsApp campaigns to shine (and not scare off your customers), recognize the good and bad...
Success on CyberMonday doesn’t just depend on the deals or technology; the team behind the scenes is crucial to achieving...
The messaging service has significantly evolved over the years, becoming an essential tool for business communication. Recently, Meta announced a...
With over 2 billion active users and presence in 180 out of 195 countries worldwide, WhatsApp is the dominant channel...
At Chat Center, we understand that staying at the forefront with efficient tools is key to business success. WhatsApp, with...
PagoEfectivo, a renowned payment platform in Latin America, faced the challenge of managing a high volume of support inquiries from...
Most companies know that WhatsApp is becoming a major digital sales channel. However, many are unsure where to start when...
