Bots: partners for internal communications
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they are easy to use, to
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they are easy to use, to
Every day financial services institutions need to be closer to their customers, to offer customized products, to build confidence and to meet their demands on
Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots. To generate a bot that
If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both
“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly personal”, as stated by The
The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more genuine and personal communication as
As always happens with new and unknown things, there is so much speculation about the applications and results new technologies offer. And Chatbots are not
Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC or in what markets it
According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is
