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The shift in consumer habits has also transformed the way people purchase health insurance. Today, customers expect instant responses, clear information, and the ability to reach companies through the channel...
The shift in consumer habits has also transformed the way people purchase health insurance. Today, customers expect instant responses, clear information, and the ability to reach companies through the channel...
Discover why most visitors leave your ecommerce store without buying—and what strategic actions can bring them back. Let’s be honest: endless scrolling on social media often leads us into online...
The future of your restaurant is conversational WhatsApp is no longer just a messaging app—it’s your most powerful tool to sell, handle inquiries, and build customer loyalty. If you already...
Just like in many other parts of the world, Hot Sale is a key event for the ecommerce industry in Argentina. However, few companies truly bet on optimizing their conversational...
Starting July 1, 2025, Meta is rolling out a new pricing structure for WhatsApp Business API. This change directly affects how businesses are charged for using the platform as a...
The way customers want to interact with brands has changed. They prefer fast, personalized, and accessible experiences. That’s why more and more companies are choosing chat sales over the traditional...
Today’s leading brands no longer treat sales as simple transactions. They know that selling is about connection. Conversational commerce is redefining customer experience while driving higher conversion rates, better retention,...
Do you use Shopify? We have news: Chat Center now integrates natively with this e-commerce platform! In this article, we’ll tell you why it’s a good idea to add Chat...
Voice recognition is now part of the range of solutions we offer at Chat Center. We’re continuing to revolutionize conversational commerce! Here’s everything you need to know. Did you know...
Customer communication has evolved dramatically in recent years. Today, WhatsApp and phone calls stand out as two of the most effective tools for closing sales, each offering unique advantages. In...
A new year full of challenges is just around the corner, bringing changes that will reshape how brands interact with customers and build lasting relationships. In this article, we’ll explore...
At Chat Center, we’re always looking for ways to empower your conversational marketing strategy. That’s why we’re excited to announce our newest feature: WhatsApp Commerce campaign scheduling! Now, in addition...
The holiday season is the perfect time to connect with customers and boost sales. With an impressive 98% open rate and real-time communication, WhatsApp is an essential tool for running...
As digital commerce evolves, customers increasingly expect faster and smoother purchasing experiences. Enter WhatsApp Commerce, a game-changing tool for streamlining the acquisition of products and services. In this article, a...
WhatsApp is now an essential tool for connecting with customers in a more personalized and effective way. After analyzing the stages of a WhatsApp Commerce strategy, we focus on the...
If you want your mass WhatsApp campaigns to shine (and not scare off your customers), recognize the good and bad practices we recommend at Chat Center. Take note! Nobody argues...
Success on CyberMonday doesn’t just depend on the deals or technology; the team behind the scenes is crucial to achieving the best results. This topic was addressed during the webinar...
The messaging service has significantly evolved over the years, becoming an essential tool for business communication. Recently, Meta announced a series of updates integrating Artificial Intelligence (AI) to enhance the...
With over 2 billion active users and presence in 180 out of 195 countries worldwide, WhatsApp is the dominant channel for conversational marketing. In some Latin American countries, 70% of...
At Chat Center, we understand that staying at the forefront with efficient tools is key to business success. WhatsApp, with its global reach and accessibility, has become an indispensable tool...
PagoEfectivo, a renowned payment platform in Latin America, faced the challenge of managing a high volume of support inquiries from its users. The solution came with the integration of Chat...
Most companies know that WhatsApp is becoming a major digital sales channel. However, many are unsure where to start when implementing a commercial strategy to leverage it. In this article,...
At Chat Center, we are dedicated to constantly innovating to provide our clients with advanced tools that optimize their operations and improve their user experience. In this article, we will...
One of the key aspects in an eCommerce strategy is to know how to choose the “Digital Avenues” where we will place our eCommerce and, more importantly, to identify the...
With some fundamental strategies and marketing tactics, you can capture the benefits of this trend to increase your online sales and generate loyalty to your company. Understanding your target audience...
The customer experience plan of any ecommerce organization is the cornerstone of achieving business goals. Not only does it increase ROI, but it also drives the overall performance of your...
More and more companies decide to implement conversational commerce solutions. The advent of the Internet and social networks has provided innumerable advantages to small and medium-sized businesses. What used to...
Implementing a livechat on your page will allow you to interact with your digital customers immediately, being able to better know what their needs are and how to attend them....
Surely, you have heard about Artificial Intelligence and that in the not so distant future it would replace many of the tasks that humans do. But don’t worry, it’s not...
Digital Assisted Selling consists of the advice and resolution of doubts by the sellers, to the possible client, in order to close a sale. In the digital world, this can...
Business customer service has become the voice of brands. Strengthening your brand in the digital world means offering a customer service that exceeds your clients expectations. Currently, consumers...
The option of interacting directly through a live chat has become an expectation for the modern customer: more than half of all customers prefer to chat with someone in real...
From the beginning, the evolution of Customer Service has always been related to the development of technology that facilitates the way we communicate. Currently, we are at a point where...
The Pandema generated a change that nobody had achieved before, to install the Home Office modality simultaneously and globally. While it is working well, and will stay after the confinement...
One of the things that has changed the most with the digital transformation has been the behavior of customers when they buy. The digital customer is more informed, is more...
“It’s great to work with computers. They don’t argue, they remember everything and they don’t drink your beer”, said Paul Leary. Today, advances in robotics happen one after the other...
What role do algorithms play in your daily life? Certainly, they have more importance than you think. When you do a Google search for an academic paper, you receive an...
When the smartphone still did not exist, the human being didn’t even dream of stepping on the Moon and the Internet was something of a distant future, visionary artists, geniuses...
Start ups and businesses may result highly benefited from a chatbot. From OhWhatAChat, we want to tell you why and how you can incorporate it to your business model. Did...
linics and hospitals began to use chatbots in order to maintain a fluid communication with their patients. In Spain, the Clínica Humana implemented “Rosa”, a bot which handles the follow-up,...
Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their queries. Chatbots, in contrast with human beings, never lose their...
Customers’ expectations increase every day; they expect an updated customer service including quick and reliable payment transactions, a fast request processing, an easy shopping experience, a personal approach and much...
Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they are easy to use, to set up and to implement....
Every day financial services institutions need to be closer to their customers, to offer customized products, to build confidence and to meet their demands on time. Therefore, they have already...
Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots. To generate a bot that has confidence is key to...
If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It is still necessary that both work at the same time....
“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly personal”, as stated by The State of Fashion 2018, in...
The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more genuine and personal communication as a chatbot. Below we will...
As always happens with new and unknown things, there is so much speculation about the applications and results new technologies offer. And Chatbots are not the exception. Here you will...
Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC or in what markets it operates in. Companies need to...
According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is Conversational E-commerce about? Chatbots are...
For your Chatbot to get 100% of efficiency, it is key you plan its functionality. As up to now, the development of Artificial Intelligence has not been able to imitate...
Robots are invading our lives to make them easier. The news is that they have now arrived to the world of the companies to make them grow via artificial intelligence...
How many times were you unable to service your customer on time? Did you think about the many times you miss a sale chance simply because you were not available...
During the Summer Season, the demand and activity turn down. Therefore, it is the ideal Season to install a Chatbot, a tool that allows you to be closer to your...
OhWhatAChat is the first chatbot that can work with your employees to offer the best customer service. In three easy steps, you will enjoy this solution in your company. Having...
You have surely heard about Artificial Intelligence and that it will replace many of human beings tasks in the future. But do not worry! It is not about science fiction...
A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product or service features. Chatbot, as its name indicates, is a...
