Articles

If you are interested in the world of Social Commerce, Chat, ChatBots and eCommerce in general, in our Blog we publish articles from experts and our own experiences in selling through WhatsApp and social channels.

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Why Integrate Shopify with Chat Center: Boost Your Conversions and Improve Customer Service
10Mar

Why Integrate Shopify with Chat Center: Boost Your Conversions and Improve Customer Service

Do you use Shopify? We have news: Chat Center now integrates natively with this e-commerce platform! In this article, we’ll…

Whatsapp voice notes and conversational commerce: the solution your business needs
28Jan

Whatsapp voice notes and conversational commerce: the solution your business needs

Voice recognition is now part of the range of solutions we offer at Chat Center. We’re continuing to revolutionize conversational…

Whatsapp vs. phone calls: which sales channel suits your business best?
24Jan

Whatsapp vs. phone calls: which sales channel suits your business best?

Customer communication has evolved dramatically in recent years. Today, WhatsApp and phone calls stand out as two of the most…

Conversational marketing trends for 2025
24Jan

Conversational marketing trends for 2025

A new year full of challenges is just around the corner, bringing changes that will reshape how brands interact with…

New update in chat center: schedule your campaigns and maximize your whatsapp commerce strategy!
24Jan

New update in chat center: schedule your campaigns and maximize your whatsapp commerce strategy!

At Chat Center, we’re always looking for ways to empower your conversational marketing strategy. That’s why we’re excited to announce…

4 whatsapp marketing ideas to boost your christmas sales
27Nov

4 whatsapp marketing ideas to boost your christmas sales

The holiday season is the perfect time to connect with customers and boost sales. With an impressive 98% open rate…

Simplify the buying process with whatsapp commerce and chat center
26Nov

Simplify the buying process with whatsapp commerce and chat center

As digital commerce evolves, customers increasingly expect faster and smoother purchasing experiences. Enter WhatsApp Commerce, a game-changing tool for streamlining…

Best and worst practices for mass messaging on whatsapp
14Oct

Best and worst practices for mass messaging on whatsapp

If you want your mass WhatsApp campaigns to shine (and not scare off your customers), recognize the good and bad…

Guide to building the ideal team for the next cybermonday
14Oct

Guide to building the ideal team for the next cybermonday

Success on CyberMonday doesn’t just depend on the deals or technology; the team behind the scenes is crucial to achieving…

Now you can boost your whatsapp commerce strategy in magento 2 with chat center
25Sep

Now you can boost your whatsapp commerce strategy in magento 2 with chat center

We have great news for retailers using the Magento 2 e-commerce platform who don't want to miss the multiple opportunities…

Recover abandoned carts with whatsapp
31Aug

Recover abandoned carts with whatsapp

The cart abandonment rate is a constant challenge for e-commerce. Fortunately, there are tools like WhatsApp that enable businesses to…

The challenge of managing a high volume of inquiries while optimizing customer service
06Aug

The challenge of managing a high volume of inquiries while optimizing customer service

PagoEfectivo, a renowned payment platform in Latin America, faced the challenge of managing a high volume of support inquiries from…

The stages of a whatsapp commerce strategy
02Aug

The stages of a whatsapp commerce strategy

Most companies know that WhatsApp is becoming a major digital sales channel. However, many are unsure where to start when…

Chat center updates: three enhancements offering a better experience for your customers
25Jul

Chat center updates: three enhancements offering a better experience for your customers

At Chat Center, we are dedicated to constantly innovating to provide our clients with advanced tools that optimize their operations…

What is conversational ai and how does it impact online retail?
03Jun

What is conversational ai and how does it impact online retail?

In recent years, artificial intelligence applied to the conversational model, also known as conversational AI, has become a decisive factor…

More and more companies are spending 10-20% of their budget on conversational marketing.
03Jun

More and more companies are spending 10-20% of their budget on conversational marketing.

In times where digital communication has become the backbone of business interactions, companies are allocating a significant portion of their…

Retail will experience significant growth thanks to the use of chatbots
27May

Retail will experience significant growth thanks to the use of chatbots

Chatbots are on the rise, offering many opportunities and new challenges to the corporate world, especially to the retail sector,…

50 facts about conversational commerce in 2024 that companies need to know
27May

50 facts about conversational commerce in 2024 that companies need to know

Recently, conversational tools leveraging instant messaging platforms like WhatsApp have become the essential bridge between brands and their customers.

Case pax assistance and chatcenter network
11Mar

Case pax assistance and chatcenter network

ChatCenter Network has been with Pax Assistance from day one, adapting to its needs and in tune with the company's…

It’s time to increase your online sales
15Apr

It’s time to increase your online sales

With some fundamental strategies and marketing tactics, you can capture the benefits of this trend to increase your online sales…

The 5 most important elements of an ecommerce customer success strategy
07Apr

The 5 most important elements of an ecommerce customer success strategy

The customer experience plan of any ecommerce organization is the cornerstone of achieving business goals. Not only does it increase…

5 great recent advances in robotics
01Mar

5 great recent advances in robotics

“It’s great to work with computers. They don’t argue, they remember everything and they don’t drink your beer”, said Paul…

Algorithm and personalization in the content industry
15Feb

Algorithm and personalization in the content industry

What role do algorithms play in your daily life? Certainly, they have more importance than you think. When you do…

5 books that predicted 21st century technologies that we use today
01Feb

5 books that predicted 21st century technologies that we use today

When the smartphone still did not exist, the human being didn’t even dream of stepping on the Moon and the…

Add a chatbot in your company from the beginning
15Jan

Add a chatbot in your company from the beginning

Start ups and businesses may result highly benefited from a chatbot. From OhWhatAChat, we want to tell you why and…

Artificial intelligence arrives to the health industry
01Jan

Artificial intelligence arrives to the health industry

linics and hospitals began to use chatbots in order to maintain a fluid communication with their patients.  In Spain, the…

Your chabot’s patience
15Dec

Your chabot’s patience

Some clients require a very personalized and highly detailed assistance regarding their requirements as well as specific responses to their…

Artificial intelligence for smes: the urgent need to have a chatbot
01Dec

Artificial intelligence for smes: the urgent need to have a chatbot

Customers’ expectations increase every day; they expect an updated customer service including quick and reliable payment transactions, a fast request…

Bots: partners for internal communications
15Nov

Bots: partners for internal communications

Chatbots not only assist clients’ requests but also increase employees’ access, efficiency and satisfaction in their work environment since they…

Banks also join chatbots
01Nov

Banks also join chatbots

Every day financial services institutions need to be closer to their customers, to offer customized products,  to build confidence and…

Trust is all your chatbot needs
15Oct

Trust is all your chatbot needs

Frequently, human beings fail. However, to trust each other drives us to generate long-term relationships. Something similar happens with chatbots.…

Chatbots or human beings for sales? choice is not an option.
01Oct

Chatbots or human beings for sales? choice is not an option.

If you think that artificial intelligence will replace vendors in the short term, this is not a real fact. It…

Chatbots reach fashion brands
15Sep

Chatbots reach fashion brands

“Powered by Artificial Intelligence and the big data, the greatest e-commerce platforms can turn an impersonal environment into something highly…

Tomorrow customers will purchase directly from chatbots
01Sep

Tomorrow customers will purchase directly from chatbots

The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more…

Myths and truths about chatbots
15Aug

Myths and truths about chatbots

As always happens with new and unknown things, there is so much speculation about the applications and results new technologies…

A chatbot for each type of company
01Aug

A chatbot for each type of company

Beyond the size: Big, small, or middle-sized. It does not matter the type of industry, if it is a BtoC…

Conversational e-commerce is the future and chatbots are the key
15Jul

Conversational e-commerce is the future and chatbots are the key

According to Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between…

Ohwhatachat is your ally!
01Jul

Ohwhatachat is your ally!

For your Chatbot to get 100% of efficiency, it is key you plan its functionality. As up to now, the…

Chatbots are here to stay
15Jun

Chatbots are here to stay

Robots are invading our lives to make them easier. The news is that they have now arrived to the world…

Consumers prefer to communicate via chatbots
01Jun

Consumers prefer to communicate via chatbots

How many times were you unable to service your customer on time? Did you think about the many times you…

Summer season: the ideal season to install your chatbot
15May

Summer season: the ideal season to install your chatbot

During the Summer Season, the demand and activity turn down. Therefore, it is the ideal Season to install a Chatbot,…

Know how ohwhatachat works
01May

Know how ohwhatachat works

OhWhatAChat is the first chatbot that can work with your employees to offer the best customer service. In three easy…

Robots and humans together to increase your sales
15Apr

Robots and humans together to increase your sales

You have surely heard about Artificial Intelligence and that it will replace many of human beings tasks in the future.…

¿what is a chatbot and how does it work?
01Apr

¿what is a chatbot and how does it work?

A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product…